Refund Policy
Last updated: March 19, 2026
This Refund Policy applies to purchases made through Jensi. Payments and refunds are processed securely via Paddle.
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on your initial purchase. If you are not satisfied, you may request a refund within 7 days of the original purchase date.
* Applies only to your first purchase of a subscription or plan.
Non-Refundable Payments
The following payments are non-refundable:
- Subscription renewals or recurring payments
- Requests made after the 7-day refund window
- Additional purchases, upgrades, or add-ons
- Accounts suspended or terminated due to misuse or abuse
How to Request a Refund
To request a refund, please email us within 7 days of purchase and include:
Refund Processing
All approved refunds are returned to the original payment method.
Refunds are typically completed within 5–10 business days, depending on your bank. Once issued, access to paid features is revoked immediately.
Abuse & Fair Use
We reserve the right to deny refund requests that we believe are abusive, fraudulent, or intended to circumvent usage restrictions.